We aim to get everything right, but if something falls short we want to put it right quickly. Here is how to raise a complaint and what to expect.
How to Make a Complaint
Please get in touch through our contact page with the details of your concern. The more context you can give us, the faster we can look into it.
What Happens Next
We will acknowledge your complaint promptly, investigate it fairly, and respond with our findings and any action we are taking. We will keep you updated throughout.
If You Are Not Satisfied
If our response does not resolve the issue, let us know and we will escalate it to senior management for a further review.
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